Superior Health Quality Alliance (Superior Health) is a regional Quality Innovation Network – Quality Improvement Organization (QIN-QIO) under the direction of the Centers for Medicare & Medicaid Services. Superior Health’s Person and Family Engagement (PFE) team partners with health care consumers, patients, residents, family advocates and community allies on strategies that promote person-centered care. To ensure these voices are incorporated into efforts to improve care in organizations across the care continuum, Superior Health established the Person & Family Advisory Council (PFAC).
As a foundational framework, PFE threads through all Superior Health focus areas. Guided by the Superior Health PFAC, the QIN-QIO works with nursing homes, hospitals, physician offices, home health agencies, and communities to implement meaningful strategies that advance person-centered care across this continuum.
Superior Health creates more equitable and person-centered systems by seeking counsel from persons and families from diverse backgrounds, ensuring that healthcare change and quality improvement reflect the needs of all populations.
Your organization is committed to:
Engagement, education and empowerment of beneficiaries, which includes:
Involvement and partnership with beneficiaries as advisors, which includes:
Promotion of compassionate and culturally competent care, which includes:
Enrolling with Superior Health gives your organization FREE access to:
“The experiences, stories and passion shared by our PFAC advisors ground us, inspire us, and remind us every day why we do what we do under the QIN-QIO program – shifting the focus of quality improvement to one of promoting wellbeing, seeing patients and residents as people first.”
– Ewa Panetta
Superior Health PFE Lead
“I am dedicated to building bridges of understanding for all of our ‘othernesses.’ Everyone has some ‘otherness,’ and it’s important that we embrace and share our uniqueness.”
– Judy Lewis
Superior Health PFAC Community Advisor representing Sage Detroit
“I chose to become a Superior Health advisor because I believe the work of the PFAC council is important. Participating gives me the opportunity to help improve healthcare based on my personal experience and knowledge.”
– Jill Jonas
Superior Health PFAC Beneficiary/Caregiver Advisor, Wisconsin