Patients and families are partners in quality improvement.

It is important to Superior Health Quality Alliance (Superior Health) to include Medicare beneficiaries (or their caregivers) in the discussion about how to improve the care they receive! Together we will work to:

• Improve the quality of care delivered in nursing homes.  
• Decrease opioid misuse and improve behavioral health. 
• Increase chronic disease prevention and self-care management.  
• Increase patient safety.  
• Improve care transitions – moving patients to and from different settings of care.  

Our work will help to improve the care in: nursing homes, hospitals, physician offices and home health agencies.

Join the Person and Family Advisory Council

Becoming a member of the Person and Family Advisory Council (PFAC) is a rewarding opportunity for you to help make positive changes in health care!  

If you are a Medicare beneficiary, a caregiver of a beneficiary or a family member of a beneficiary, please consider joining us! You do not need a medical background to help improve care. 

Your Opinions Matter to Us

Your thoughtful opinions will help build solutions to improve care in nursing homes, physician offices, hospitals and other care settings in Michigan, Minnesota and Wisconsin.  

We are accepting applications for volunteer advisors to serve a two-year term for at least two to four hours a month on the PFAC. Volunteers must have access to the internet to participate in meetings (access could be in your home, a friend’s house, library, community center, for example). 

What Advisors Do: 

• Offer your feedback and ideas to help our health care systems deliver care that is focused on patients and their families; and treats patients/residents and their loved ones with dignity and respect.  
• Share your hospital, physician office (clinic), home care, long–term care and other health care experiences. 
• Offer input on how to improve health care outcomes, experiences and quality. 
• Meet online via Zoom, an easy-to-use virtual meeting platform. (Don’t worry if you haven’t used Zoom, we are happy to show you.)  
• Volunteer two to four hours per month of service, this includes time spent reviewing materials before meetings. 
• Superior Health will present topics and potential solutions for you to consider and discuss. 

What Makes a Good Advisor: 

• A positive attitude about improving health care. 
• A willingness to talk about your experiences.  
• An ability to share what went well for you in your health care experiences and how things could have been done differently.  
• An ability to listen to and think about what others say, even when you disagree. 

 Are you ready to get started? We are eager to meet you! Please complete this short application:

Contact Us

Ewa Panetta
Person & Family Engagement Lead
517-886-8364 or epanetta@mha.org