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Medicare quality of care complaints and appeal requests

Beneficiary and Family Centered Care (BFCC)-Quality Improvement Organizations manage all beneficiary complaints and quality of care reviews, Medicare notices of non-coverage, and other types of case reviews. If you are a Medicare beneficiary or Medicare beneficiary representative in Illinois, Michigan, Minnesota or Wisconsin, and you have a complaint or quality of care concern or require another type of case review, contact Livanta toll-free at 1-888-524-9900 or TTY: 1-888-985-8775.

National Medicare Helpline
This is the national resource center for people with Medicare. Staff can field questions, including questions about your Medicare bill. The line is answered 24 hours a day, 7 days a week. 1-800-633-4227 (1-800-MEDICARE)

National Medicare Website
This is an online resource available to all consumers 24 hours a day, 7 days a week: http://www.medicare.gov/