Learn to deliver serious health care news, understand the patient’s emotional response to the news, and help the recipient to make decisions based on the information you’ve provided.

Audience

Social workers, nurses, and physicians in hospitals, post acute and long term care settings.

Objectives­

• Describe the steps involved in delivering serious news.
• Describe how strong emotions affect patient’s decision making.
• Describe six techniques for responding to emotion with empathy.

Speaker

Shaida Talebreza, MD, AGSF, FAAHPM, HMDC

Recording

Visit YouTube for Delivering Serious News recorded webinar.

Flier

Download flier Delivering Serious News & Empathic Communication Skills.

Handouts

None.

Contact

If you have questions or concerns, contact Jenna Kornberg, 952-853-8583, jkornberg@stratishealth.org.

A Great 8+ presentation brought to you by HealthInsight, the Medicare QIO-QIN serving Nevada, Mexico, Oregon, Utah, in partnership with the QIN-QIOs serving Alaska, Colorado, Illinois, Iowa, Kansas, Minnesota, Michigan, Montana, Nebraska, North Dakota, South Dakota, Wisconsin, and Wyoming.